Last Updated: September 29, 2026

1. Appointment Cancellation & Rescheduling

All appointments require advance notice to cancel or reschedule.

24+ Hours' Notice: Full credit toward a future visit, or a free reschedule.

Under 24 Hours / No-Show: Appointments are non-refundable and forfeited, as that time was reserved exclusively for you and could not be offered to another client.

First-Time Courtesy: New or first-time missed appointments may receive a one-time courtesy reschedule.

Memberships & Packages: Governed by the flexibility terms outlined in your specific agreement.

By booking an appointment with us, you agree to these terms.

2. Physical Products Policy (Peptides)

Due to the temperature-sensitive nature, biological integrity, and strict quality-assurance standards required for peptide products, all physical product sales are final.

To maintain safety and chain-of-custody protocols:

We do not accept physical returns or issue change-of-mind refunds under any circumstances once an order has shipped.

Do not attempt to ship physical products back to our facility. Returned peptide items cannot be restocked or resold and will be immediately destroyed upon arrival.

3. Virtual Gift Cards

All virtual gift cards are delivered via email upon purchase.

Virtual gift cards are non-refundable, non-returnable, and cannot be redeemed for cash, except where required by law.

Gift card balances do not expire and may be applied toward eligible appointments or peptide purchases.

4. Damaged, Defective, or Incorrect Orders

While physical returns are not accepted, we will replace items or issue store credit if your order arrives damaged, defective, or incorrect due to a fulfillment error.

Reporting Process

Include your order number, a brief description of the issue, and clear photos of the damaged packaging and product (e.g., cracked vial or broken seal).

Upon approval, we will send a reshipment or issue store credit. You will not be required to ship the damaged item back to us; please dispose of it safely.

5. Refunds & Processing

Approval Process: Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

Issuance: Approved refunds are processed automatically back to your original method of payment within 5 to 10 business days.

Late or Missing Refunds

If you haven’t received an expected refund:

Re-check your bank account or credit card statement.

Contact your credit card company or bank; processing times vary before posting.

If you've completed these steps and still have not received your refund, please contact us.

Questions & Contact Information

For questions related to cancellations, returns, or refunds, please contact us through our contact page.

Cancellation & Refunds